Contact GK Parts and Service:

Business hours: 8 AM - 5PM CST
Ph.: 815-455-3222

GK Parts After hours:
Ph.: 815-455-3222, extension 1212

GK Service After hours:
Ph.: 815-455-3222, extension 1213

General Kinematic's industry expertise is highlighted through our customer service department. If there is a problem with our equipment, or any other vibratory equipment, GK will be there to fix it right.

Services offered within a General Service call:

• Troubleshooting problems with GK vibratory equipment or any other competitor's equipment.
• Check-out of installation of new equipment.
• Start-up of new equipment.
• Oversee modifications / design enhancements within the field to ensure they go as planned.
• Commissioning of new equipment or system of machinery.
• Oversee installation of new equipment

Project Management / On-site installation / Repair supervision:
Did you just order a system but don’t know how to install it? Want a trained eye watching your retrofit or new machine install? Have GK oversee the installation and commissioning of your next capital equipment project. GK’s field service technicians know more than just vibratory, they have years of hands on experience in machine installation, facility erection, and system start up. Plus, you will know your investment will be installed and operated correctly from the start. Contact us for more information or a quote.

Vibration Investigation:
Do you have excessive vibration being transmitted into the surrounding ground or structure? Regardless of vibratory equipment type or brand, GK’s technical experts can come to your facility to help you determine the source of the vibration issue. GK technicians will analyze your vibratory equipment and the surrounding environment to determine which machine is causing the issue, and will offer suggestions on how to alleviate your vibration issues.

Non-GK Vibratory Inspection & Equipment Repair:
Did you decide to buy a non-GK vibratory machine and now it is not working as promised? If you have a piece of non-GK vibratory equipment that you can’t get to run right (or they can’t either), let the experts at GK come in and help you get it back up and running. General Kinematics service staff is unmatched in their knowledge of vibratory equipment design, operation, and repair, and has successfully made even the most poorly designed vibratory equipment run. Contact our field service department for service rates and availability.