The following describe General Kinematics Corporation order terms, purchase options and more. Please note these are subject to change without notice and payment terms are per quote, with approved credit and applicable credit limit, per customer. Contact your General Kinematics Sales Representative for current order terms and policies.

ORDERING BY MAIL, PHONE, FAX or EMAIL:

General Kinematics Headquarters CALL: 1+ (815) 455-3222 Monday through Friday between 8:00 AM and 4:45 PM, Eastern Standard Time, to place your order by phone. FAX: 1+ (815) 455-2285 E-MAIL: mail@generalkinematics.com REGULAR MAIL: General Kinematics Corporation 5050 Rickert Rd. Crystal Lake, IL 60014 GK Europe GmbH CALL: +49 (0)211 542250 10 Monday through Friday between 8:00 AM and 4:45 PM, GST, to place your order by phone. FAX: +49(0)211 542250 15 E-MAIL: mail@generalkinematics.com REGULAR MAIL: GK Europe GmbH Mündelheimer Weg 37 40472 Düsseldorf Germany

Credit Card Purchases

While many companies will not accept credit cards or process C.O.D. orders, we want to offer our customers as many payment options as possible. Please note a 3% service fee for all credit card payments. (No minimum order size.) Credit Card Purchases   General Kinematics accepts the following credit cards: creditcards   In addition, General Kinematics accepts ACH, EFT and Wire payments. Please request our banking info from your local sales representative.

Rental/Lease Program

GK offers rental equipment for testing within your facility. Please contact GK directly for current rental rates and guidelines.

Return Policy

GENERAL KINEMATICS strives to provide its customers with maximum follow-up support and in order to offer the most practical flexibility, the following conditions apply to return merchandise. Adherence to these procedures will assure most prompt and efficient service. Please note that standard parts are limited to a 30-day return policy. RETURNS WILL BE CONSIDERED IN THE FOLLOWING SITUATIONS:

– Products ordered in error by customer. (Subject to a 20% restocking fee)

 

– Incorrect or defective products shipped to customer.

 

– Repair or upgrade of existing products.

 

– Products ordered correctly but which are unwanted or unsuitable. (Subject to a 20% restocking fee)

 

– Electronic products meeting the one of the above situations but only UNUSED electronic products.

 

– Motor returns are subject to one of the above situations.

 

– Special order items are subject to specific situation and upon written agreement by GKC.

RETURN PROCEDURE:   (1) Customer must obtain a Return Merchandise Authorization Number (RMA#) from General Kinematics prior to returning the merchandise.   (2) To obtain an RMA#, customer should contact the Customer Service Department as follows:

General Kinematics (USA) P: 815-455-3222 F: 815-479-9098 Mailing Address: General Kinematics Corporation ATTN: Customer Service Department – RMA # 5050 Rickert Road, Crystal Lake, IL 60014

GKE Europe GmbH P:+49 (0)211 542250 10 F:+49(0)211 542250 15 Mailing Address: GK Europe GmbH ATTN: Customer Service Department – RMA # Mündelheimer Weg 37 40472 Düsseldorf Germany

    (3) Material to be returned must be identified and the reason for its return clearly specified.   (4) All returned merchandise is to be shipped with transportation charges PREPAID, unless otherwise agreed when the RMA# is assigned. Following inspection of the returned merchandise, if it is found to be defective because of faulty workmanship or error by General Kinematics, the customer’s account will be credited for value of the inbound transportation cost upon receipt of a copy of a paid freight bill. When it has been predetermined that returned merchandise are to be shipped COLLECT, General Kinematics will specify the desired routing.   (5) All returned shipments will be subject to inspection upon arrival at the General Kinematics’ plant.   (6) Material returned without an RMA# may be refused and returned at customer’s expense.   SEND SHIPMENTS TO THE ABOVE ADDRESS, AS APPLICABLE, CLEARLY LABELED WITH THE RMA# AS ADVISED BY GENERAL KINEMATICS CUSTOMER SERVICE DEPARTMENT.

Equipment Sale Terms


New Equipment Sales
Credit Application
Service and Components
Purchase Orders
Website Purchases
(Last uploaded 10/10/2016)