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GK’s Field Service Management Solutions: Here for You

 by General Kinematics,

General Kinematics’ field service team is ready to provide fast, reliable service 365 days a year to customers worldwide.

What does the Field Service Management team do? We provide you with comprehensive support with a veteran service staff, field-proven implementation methodology, and a professional help desk. GK Service Technicians have years of experience on all GK Vibratory products installed worldwide and are prepared to help you quickly and efficiently.

We Pride Ourselves on 24/7/365 Availability

General Kinematics is not in the business of short-term relationships with our customers. We dedicate our entire service with you in mind for the long-haul. Our offices are open 24/7 and 365 days a year, ready to serve you when you need it, any day at any time. Moreover, our 50+ years of experience in the vibratory process equipment industry serving the foundry, recycling, mining and bulk processing industries ensures that we deliver to you the expert solutions you need fast.

Where is GK? Anywhere in the World in 48 Hours

GK’s Field Service team knows no geographic boundaries. Regardless of where a customer is based in the world, GK’s international dispatch locations are trained to deliver a high level of care no matter the customer location.

Dispatch services are available in six locations worldwide:

  •        Crystal Lake, Illinois
  •        Dusseldorf, Germany
  •        Bangalore, India
  •        Kunming and Beijing, China
  •        Bangkok, Thailand.

In every location we pride ourselves on following the same motto: offer fast, friendly, reliable and prepared service. In most situations, the on-site field service technicians can reach any location within 48 hours after a call. The field service team is prepared to answer all questions—any day of the week and at any time of the day, 365 days a year.

Whom are You Calling? Our Experts Speak for Themselves

We will be honest, GK’s team members actually like where they work. Thus, your call will be relaxed, friendly, and knowledgeable. Our Field Service teams are here for you; it is as simple as that. For instance, direct from a GK Customer Service Representative, describing their position: “My role in customer service is to access your needs and get you to the correct resource.”

Matt Otto, Field Service Manager, echoed the mission: “I help coordinate our technicians out to customer’s site, and I also help customers troubleshoot issues over the phone.”

Moreover, Jeff Simpson, Technical Service Advisor—who has worked for GK for more than a decade—said, “I have been doing this for 11 years, providing technical support for all of our equipment. My main function here at General Kinematics is to be a technical resource and a technical point of contact for our customers.”

Should I Call Customer Service?

Call anytime. General Kinematics provides advisory services to assist you and your staff in maintaining, operating and making sure General Kinematics performs in a reliable manner for your unique situation.

Where else can you receive such a high level of care and attention to detail? In reality, you can find that service right here. General Kinematics also has field service management solutions available to all customers.

Give us a call! We will be happy to hear from you.

General Kinematics Corporation, incorporated in 1960, was established to market, design, and custom fabricate innovative vibratory equipment for the foundry, recycling, mining, and processing industries. Today the company continues as one of the world’s largest suppliers of vibratory processing equipment and has evolved into an industry-leading EPC firm. Headquartered in Crystal Lake, IL, General Kinematics has seven global locations providing engineering and support to a world-wide customer base. GK is a third generation, family-owned company and is ISO 9001 certified.