It’s 4:45 on a Friday afternoon. Everyone is excited and ready for the weekend. You walked through your usually late Friday routine, returned a few phone calls, wrapped up some open emails and ordered pizza from your favorite spot to carry-out on your way home. You are getting ready to head out the door and go home to relax when you hear a clunk. A dreadful wave of disappointment and stress washes over you as you know that sound. The sound of a part malfunctioning. You rush to turn the unit off before a chain reaction begins. You run to check your inventory for the part so you can possibly salvage the rest of your Friday night but, of course, on Friday of all days, it’s not there. The bin is completely depleted and you now begin rushing through the process of locating the part from the manufacturer.
After calling the local part store three times with no answer you decide to settle in and prepare for the long night ahead of you.
It’s a story we know too well. For our parts team, hearing this story is a daily occurrence. For Regional Sales Representatives Neal Bilyk and Steve Dobner, they have become experts at “last minute part delivery” in their over 30-year careers at GK. Steve remarks: “We encourage always keeping up with your spare parts list, checking it often to ensure you have all parts on hand. However, we know that these moments are bound to happen and we are ready to get you the part you need as soon as humanly possible with the least amount of downtime necessary.”
The GK parts department is led by some of the most dedicated members of our team, available 24 hours a day 7 days a week. It’s not unheard of for the parts team to hand deliver parts to customers in need. At GK we have developed a practice of recognizing these moments of above and beyond. Neal Bilyk shares his most memorable example of a team member going above and beyond for their customer: “A few weeks ago when a customer in Janesville, Wisconsin needed a part to keep their operation running, Christian Lopez on our team drove the part out to them himself after working hours, on his own time, just to make sure they had what they needed”. These are just a few examples of the level of commitment GK has to ensuring our customers have the highest uptime in the industry.
The phone rings twice before you hear a click and Neal Bylik’s there on the line to greet you. This is it. Your weekend is saved.
At General Kinematics we will stop at nothing to provide the parts you need when you need them. Spare parts lists are provided with all General Kinematics equipment at the point of sale and by contacting your GK representative. To obtain a list of critical spare parts for your GK equipment, call GK today!