Challenge:
A foundry customer located in Alabama has had a General Kinematics vibratory machine in service for many decades. One of the motors on the machine that had been in operation for over 30 years finally failed late one afternoon, leaving that customer in a downtime situation.

Approach:
The customer did not have a replacement motor at their location. They contacted General Kinematics late in the day to see how quickly they could get a replacement motor for their now idled process line.

Solution:
With a large inventory of components and motors available, the motor they needed was quickly identified as in stock at General Kinematics and ready to ship. GK’s component parts specialist then worked with the GK shipping department and expedited shipping partners to arrange next day delivery from Illinois to Alabama for the start of the next business day.

Results:
At 8AM the following morning, the customer received the new motor for their machine. The quick turn around by GK prevented a possible extended shut down event. The customer was so happy that they sent a letter of appreciation to the sales specialist thanking him for his extra effort in supporting their process.

About General Kinematics
General Kinematics Corporation, incorporated in 1960, was established to market, design, and custom fabricate innovative vibratory materials handling and processing equipment. Today the company is one of the world’s largest suppliers of vibratory processing equipment, holding more than 200 worldwide patents, and is acknowledged as a major contributor to the technical advancement of vibrating equipment design and application. Today, over 50,000 General Kinematics units have been installed in virtually all of the world’s industrialized countries. For more information about General Kinematics products and services, visit the company’s website at www.generalkinematics.com.

Leave a Reply

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Related GK News

Pros & Cons of Buying Used Vibratory Equipment

For your foundry, mining, or materials processing facility, the temptation to save money with used vibratory equipment is high. To make the best investment for your operation, however, it’s important to understand the pros and cons to buying used vibratory equipment. With that information in mind, you’ll be able to make a better decision or […]

Read More
lifecycle of plastic

The Life Cycle of Plastic

Plastic is a synthetic polymer, capable of being molded into a variety of materials, including containers, textiles, and more. The first man-made plastic was revealed in 1862, when Alexander Parkes shared a new invention: a material that could be molded when heated, and that retained its shape once cooled. Other inventions soon followed, with resistance […]

Read More
GIFA

GK at GIFA 2019: Pre-Show Announcement

In late June 2019, General Kinematics will be attending GIFA 2019, the International Foundry Trade Fair and Technical Forum in Düsseldorf, Germany. With our international presence and a commitment to the highest quality foundry manufacturing, we’re looking forward to rubbing shoulders with some of the best in the industry. We’ll also be bringing along two […]

Read More