Nickel Test

Making a Comeback: A Field Service Story

It happens now and then that a customer using GK equipment will decide to go with a competitor for a new unit. A reason sometimes can be one of price. We understand that it can be tempting to take the immediate gratification of a lower price, however, after seeing time and again that the lower price units simply do not have the same durability or provide the best casting quality. We tend to see these customers return around two or three years after the initial switch.

 

A New Conveyor

One such story was told by Tim Crane, a GK Field Service tech for over fifteen years. A GK Mold Dump Conveyor had been replaced by a competing brand’s unit and the customer experienced problems with the new unit on day one. The increased maintenance and downtime was driving down production and after two years with the new unit, they decided to purchase a GK Mold Dump Conveyor again.

 

Mold Dump Conveyor

 

Installation

Tim traveled to the customer’s facility to install the new conveyor. An experienced Field Service Technician with a lifetime of fixing equipment starting at childhood on the farm in which he grew up, Tim can recognize the quality of a machine’s operation just by listening. “I can tell if something is not working correctly by the sound it’s making,” Tim said. “I can almost pinpoint what the issue is.  When we went to install this unit, you could tell it was working perfectly by the sound.” Tim then remembered a simple test that General Kinematics Founder, Al Musschoot used to do when he thought a machine was running perfectly.

 

The Test

Tim dug in his pockets for a nickel and set it on the section of conveyor frame which could potentially see the most torsion. As the customer’s maintenance team looked on, the nickel stood still. Tim looked at the successful test and knew that the unit was optimally installed and would offer years of trouble-free service for the customer in the future.

 

A Lasting Impression

After watching Tim perform his test the team grabbed their own nickels and began testing the entire length of the frame successfully. At the end of the day, the customer was so impressed with the evidence of the equipment’s finely tuned test run, they still reminisce with their GK representatives over three years later.

Nickel Test

To have your equipment tested and tuned by GK Field Service or learn how GK can improve your processing power, call GK today!

Leave a Reply

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Related GK News

general-kinematics-location

COVID-19: A Message from the President

UPDATE 4/2/2020: General Kinematics Corporation remains open. Following Governor Pritzker’s announcement that the “Shelter in Place” order will stay in effect through April 30th, General Kinematics offices continue to work from home while manufacturing remains open following strict social distancing guidelines. Orders remain on schedule, and Field Service remains available for equipment maintenance and installations. We […]

Read More
GK Lights

Don’t Let Downtime Leave You in the Dark

At General Kinematics, we know downtime can be scary – especially if you haven’t prepared for it. Most facility and operations managers think they’ll catch a problem in time, but for thousands of facilities, the frightening reality is they don’t.

Read More
STM SCREEN

Industry 4.0 and What It Means for Mining and Foundry

Technology is advancing in every industry, the way we — and our equipment — operate is always changing. With new advances in technology comes a bigger focus on how it can improve production, reduce downtime and safety hazards, and streamline costs in a variety of applications. As technology advances and applications in manufacturing and processing […]

Read More